Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
At Pens Group, we offer flexible shipping options. Standard delivery takes 3-7 days nationwide, or opt for next-day delivery at a slightly higher cost. If you’re in Melbourne, our special delivery service can have your order to you on the same day!
To create an account with Office Group, simply visit our website and click on the “Sign Up” button. Follow the easy steps to fill in your details, and you’ll be all set to start shopping and enjoying exclusive benefits!
To update your shipping address for your Office Group orders, log in to your account, navigate to the “Account Settings” section, and select “Edit Shipping Address.” Make sure your new address is within our delivery area to ensure a smooth delivery process.
Easily track your Office Group order by logging into your account and clicking on the “Orders” section. There, you’ll find real-time updates on your order’s status, from processing to delivery. Stay informed with just a few clicks!
Your payment security is a priority at Office Group. We do not store credit card information on our systems to ensure your data remains safe. Your financial information is always kept secure and confidential for your peace of mind.
Yes, at Office Group, we comply with all tax regulations, including GST (Goods and Services Tax). The final checkout total will include the appropriate GST amount as required by law.
Office Group proudly offers international shipping to many countries worldwide. To check if we ship to your specific country and to view shipping options and rates, please enter your address during the checkout process. We’re here to serve stationery enthusiasts globally!
At Office Group, we strive to provide the best shipping experience. Depending on the availability of items and your order size, your items may arrive in one package or multiple packages. Rest assured, we aim to ensure all your products reach you as efficiently as possible, while also considering their safety during transit.
If you need to swap an item
Returns and Exchanges
Office Group returns Policy can be found here https://officegroup.com.au/about-us/shipping-and-returns-policy-html/
At Office Group, we understand that mistakes can happen. If you receive the wrong item in your order, simply contact our dedicated customer support team with your order details. We’ll swiftly resolve the issue by providing instructions for the return of the incorrect item and ensuring you receive the right product as quickly as possible. Your satisfaction is our priority, and we’re committed to making it right
At Office Group, we take great care in packing and shipping your orders, but occasionally, items may arrive damaged. If this happens, please contact our dedicated customer support team right away with details and photos of the damaged items. We will promptly arrange for replacements or refunds, and if the damage occurred in transit or was due to our error, we will cover any additional shipping costs to ensure your satisfaction.
All returns must be received within 30 days to 1-33 London Dve, Bayswater, Vic, 3153
Receiving customer support at Office Group is easy. You can reach our dedicated support team through multiple channels, including our website’s contact form, email, chat or by phone. Our knowledgeable and friendly representatives are here to assist you with any questions, concerns, or issues you may have, ensuring you have a seamless shopping experience with us.
Contact Customer Support: Reach out to our customer support team immediately. You can contact us through our website, email, or phone. Provide your order number and the correct shipping address as soon as possible.
Address Correction: If your order has not yet been shipped, we will do our best to update the shipping address to the correct one.
Redirecting Shipment: If your order is already in transit, we may be able to work with our shipping partner to attempt a redirection. Please note that additional fees may apply.
Monitor Tracking: Keep a close eye on your order’s tracking information to see if any address correction or redirection has been successful.
Address corrections are time-sensitive, so it’s essential to contact us as soon as you realize there’s an issue. We’ll do our best to assist you in ensuring your order reaches the correct destination. Your satisfaction is important to us, and we appreciate your cooperation in resolving this matter.
At Office Group, we understand plans can change. To change or cancel an order, please contact our customer support team with your order number. We’ll do our best to assist, but please note that timing is crucial, and changes may not be possible once the order is in transit.
Certainly! At Office Group, we offer the option to pre-order items that are currently sold out. Simply visit the product page of the item you wish to pre-order and follow the instructions to place your pre-order. We’ll notify you as soon as the item becomes available and arrange for its shipment to you. Pre-ordering allows you to secure your desired item even when it’s temporarily out of stock.